Terms of Service

Ublong Travel (유블롱여행사)

Effective Date: June 27, 2026

Table of Contents

1. Purpose
2. Effectiveness and Amendment
3. Definitions
4. Supplementary Provisions
5. Eligibility
6. Registration and Account Management
7. Booking
8. Booking Confirmation
9. Pricing and Currency
10. Taxes and Fees
11. Payment
12. Changes to Bookings
13. Cancellation and Refunds
14. Traveler Responsibilities
15. Health and Safety
16. Visa Disclaimer
17. Insurance Disclaimer
18. Third-Party Services
19. Force Majeure
20. Intellectual Property
21. Site Usage
22. Account Suspension
23. Disclaimer
24. Limitation of Liability
25. Indemnification
26. Governing Law and Jurisdiction
27. Dispute Resolution
28. Contact Information
29. Effective Date
30. Frequently Asked Questions

Article 1 — Purpose

These Terms of Service ("Terms") govern the use of the Ublong Travel website, mobile applications, and related services (collectively, the "Platform") operated by Ublong Travel (유블롱여행사), represented by Jaewon Kim (김재원) ("the Company," "we," "us," or "our").

By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, you must discontinue use immediately.

Article 2 — Effectiveness and Amendment

1. These Terms take effect upon your first use of the Platform or completion of a booking, whichever occurs first.
2. We reserve the right to modify these Terms at any time. Updated Terms will be posted on the Platform with the revised effective date.
3. Continued use of the Platform after changes take effect constitutes your acceptance of the amended Terms.
4. Material changes to booking-related provisions will be communicated to active customers via email before they take effect.

Article 3 — Definitions

• "User" or "You" — Any individual who accesses, browses, or uses the Platform.
• "Customer" — A User who completes a booking or purchase through the Platform.
• "Booking" — A confirmed reservation for travel-related services made through the Platform.
• "Services" — Travel products, tours, accommodations, transportation, and related offerings available through the Platform.
• "Third-Party Providers" — Airlines, hotels, tour operators, insurance companies, and other independent service providers whose offerings are listed on the Platform.

Article 4 — Supplementary Provisions

1. Where these Terms do not address a specific matter, applicable laws of the Republic of Korea shall govern.
2. In the event of a conflict between these Terms and any product-specific terms, the product-specific terms shall prevail for that transaction.
3. These Terms constitute the entire agreement between you and the Company regarding use of the Platform.

Article 5 — Eligibility

1. The Platform is available to individuals who are at least 18 years of age or the age of legal majority in their jurisdiction.
2. Minors under 18 may use the Platform only with the supervision and consent of a parent or legal guardian, who must accept these Terms on the minor's behalf.
3. By using the Platform, you represent and warrant that you meet these eligibility requirements.

Article 6 — Registration and Account Management

1. Certain features require you to create an account. You agree to provide accurate, current, and complete information during registration.
2. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
3. You must notify us immediately of any unauthorized use of your account.
4. We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably suspect are compromised.
5. You may delete your account at any time by contacting us at angela@ublong.kr.

Article 7 — Booking

1. Submitting a booking request does not guarantee a reservation. A booking is only confirmed upon receipt of a confirmation notice from us.
2. You are responsible for reviewing all booking details, including travel dates, guest names, pricing, and terms, before completing a purchase.
3. Bookings are personal to the named traveler unless otherwise specified. Name changes may be restricted by Third-Party Providers.
4. The Company acts as an intermediary between you and Third-Party Providers. The contract for travel services is between you and the Third-Party Provider.

Article 8 — Booking Confirmation

1. A confirmation email will be sent to the address you provided upon successful booking.
2. If you do not receive confirmation within 24 hours, please contact us immediately.
3. The confirmation email constitutes proof of your booking. You should retain it and present it at check-in or upon arrival.
4. The Company is not responsible for errors in the information you provide during the booking process.

Article 9 — Pricing and Currency

1. All prices are displayed in the currency indicated on the Platform at the time of viewing and are subject to change without prior notice.
2. Prices may fluctuate due to exchange rate changes, seasonal adjustments, or availability.
3. The price locked at the time of your confirmed booking will be honored, unless an error in pricing is identified, in which case we will notify you before processing payment.
4. Promotional or discounted prices are available for a limited time and may carry additional restrictions.

Article 10 — Taxes and Fees

1. Listed prices may not include all applicable taxes, government levies, airport fees, or service charges.
2. Any additional taxes or fees imposed by local authorities, airlines, or Third-Party Providers will be clearly indicated where possible or communicated prior to confirmation.
3. You are responsible for understanding and paying any taxes or fees applicable in your country of origin or destination.

Article 11 — Payment

1. We accept payment through the methods displayed at checkout, including major credit cards and other options as available.
2. Full payment or a deposit may be required at the time of booking, depending on the product or service.
3. All payments are processed through secure, encrypted payment processors. We do not store full credit card information.
4. If payment is declined or fails, the booking will not be confirmed.
5. For installment or deferred payment options, failure to make timely payments may result in cancellation of the booking.

Article 12 — Changes to Bookings

1. Requests to change a booking (dates, guests, services) are subject to availability and approval by the Third-Party Provider.
2. Change requests must be submitted in writing via email to angela@ublong.kr.
3. Changes may incur additional fees as determined by the Third-Party Provider or the Company.
4. We will confirm or reject change requests within a reasonable timeframe. If a change cannot be accommodated, the original booking remains in effect.

Article 13 — Cancellation and Refunds

1. Cancellation policies vary by product, service, and Third-Party Provider. The applicable cancellation policy will be clearly stated at the time of booking.
2. To cancel a booking, contact us at angela@ublong.kr with your booking reference number.
3. Refunds, where applicable, will be processed using the original payment method within the timeframe specified in our Refund Policy.
4. Non-refundable bookings cannot be cancelled for a refund, except where required by applicable law.
5. The Company is not responsible for cancellation fees imposed by Third-Party Providers beyond our control.

Article 14 — Traveler Responsibilities

1. You are solely responsible for ensuring that you and all travelers in your party possess valid identification documents, passports, visas, and any other requirements for travel.
2. You agree to comply with the laws, customs, and regulations of all countries and jurisdictions visited during your trip.
3. You are responsible for your own conduct and that of your travel companions. The Company is not liable for disruptions caused by traveler behavior.
4. You must disclose any medical conditions, dietary restrictions, or accessibility needs that may affect the provision of services at the time of booking.

Article 15 — Health and Safety

1. You acknowledge that travel involves inherent risks, including but not limited to illness, injury, theft, and natural disasters.
2. It is your responsibility to assess your own fitness for travel and to consult a medical professional before embarking on your trip.
3. You are responsible for obtaining any recommended vaccinations or health precautions for your destination.
4. The Company is not responsible for any illness, injury, or health issue arising before, during, or after your trip.

Article 16 — Visa Disclaimer

1. The Company does not guarantee visa approval or entry into any country. Visa requirements and policies are determined solely by the relevant government authorities.
2. It is your responsibility to research and obtain all necessary travel documents well in advance of your departure date.
3. The Company is not liable for any loss, expense, or inconvenience resulting from visa denial, delays, or revocation.

Article 17 — Insurance Disclaimer

1. The Company strongly recommends that all travelers purchase comprehensive travel insurance covering trip cancellation, medical emergencies, luggage loss, and other contingencies.
2. Unless explicitly included in your booking, travel insurance is not part of the Services.
3. The Company is not an insurance provider and does not underwrite or guarantee any insurance policy.

Article 18 — Third-Party Services

1. The Platform may include listings, links, or bookings for services provided by independent Third-Party Providers.
2. Your use of Third-Party Services is subject to the respective terms, conditions, and policies of those providers.
3. The Company is not responsible for the quality, safety, legality, or availability of Third-Party Services.
4. Any dispute arising from Third-Party Services must be resolved directly with the relevant provider.

Article 19 — Force Majeure

1. Neither the Company nor you shall be liable for failure to perform obligations under these Terms due to circumstances beyond reasonable control, including but not limited to natural disasters, pandemics, government actions, war, terrorism, strikes, or severe weather.
2. In the event of a force majeure occurrence, we will make reasonable efforts to assist with rebooking, rescheduling, or obtaining refunds from Third-Party Providers, but cannot guarantee a specific outcome.
3. Force majeure events do not relieve a party of payment obligations for services already rendered.

Article 20 — Intellectual Property

1. All content on the Platform, including text, images, logos, graphics, software, and design, is the property of the Company or its licensors and is protected by applicable intellectual property laws.
2. You may not copy, reproduce, distribute, modify, or create derivative works from any content on the Platform without prior written consent from the Company.
3. User-generated content (reviews, photos, comments) grants the Company a non-exclusive, royalty-free license to use, display, and promote such content in connection with the Platform.

Article 21 — Site Usage

You agree not to:

• Use the Platform for any unlawful or fraudulent purpose.
• Attempt to gain unauthorized access to any part of the Platform or its systems.
• Introduce viruses, malware, or other harmful code.
• Scrape, crawl, or use automated tools to extract data from the Platform without written permission.
• Misrepresent your identity or affiliation when using the Platform.
• Resell or commercially exploit bookings or content obtained through the Platform without authorization.

Article 22 — Account Suspension

1. We may suspend or terminate your access to the Platform at our discretion if we believe you have violated these Terms, engaged in fraudulent activity, or otherwise harmed the Platform or other users.
2. You will be notified of suspension via email, and you may appeal the decision by contacting us within 14 days.
3. Suspension does not entitle you to a refund for any confirmed bookings, unless the suspension was made in error.

Article 23 — Disclaimer

1. The Platform is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied.
2. We do not warrant that the Platform will be uninterrupted, error-free, or free of harmful components.
3. We make no guarantees regarding the accuracy, completeness, or reliability of any information, descriptions, or images on the Platform.
4. All travel information is provided for general reference only and should be independently verified.

Article 24 — Limitation of Liability

1. To the maximum extent permitted by law, the Company's total liability to you for any claim arising out of or related to these Terms or the Platform shall not exceed the total amount you paid for the booking giving rise to the claim.
2. In no event shall the Company be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, data loss, or travel disruption.
3. These limitations apply regardless of the legal theory (contract, tort, or otherwise) and even if the Company has been advised of the possibility of such damages.

Article 25 — Indemnification

1. You agree to indemnify, defend, and hold harmless the Company, its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising from your use of the Platform, your breach of these Terms, or your violation of any applicable law or third-party rights.

Article 26 — Governing Law and Jurisdiction

1. These Terms are governed by and construed in accordance with the laws of the Republic of Korea.
2. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Gangneung, Gangwon-do, Republic of Korea.

Article 27 — Dispute Resolution

1. If a dispute arises, you agree to first contact us and attempt to resolve the matter informally through good-faith negotiation.
2. If informal resolution fails within 30 days, either party may submit the dispute to mediation in Gangneung, Republic of Korea, in accordance with the Korean Commercial Arbitration Board rules.
3. If mediation does not resolve the dispute within 60 days, either party may pursue resolution through the courts specified in Article 26.

Article 28 — Contact Information

For questions, complaints, or requests regarding these Terms, please contact us:

Article 29 — Effective Date

These Terms are effective as of June 27, 2026 and remain in effect until superseded by a revised version posted on the Platform.

Frequently Asked Questions

Can I book for someone else? Yes, provided you have their full legal name, date of birth, and any other information required by the service provider. You are responsible for the accuracy of all submitted information.

What happens if I miss my flight or tour? Missed departures are generally non-refundable. We recommend arriving well in advance. Travel insurance may cover some losses in this scenario.

Do I need to print my confirmation? A digital confirmation on your mobile device is typically accepted, but we recommend carrying a printed copy as a backup.

Can I add travelers to an existing booking? Additional travelers can be added only if the Third-Party Provider permits it and availability allows. Please contact us to inquire.

How do I request a special meal or accessibility accommodation? Include these details at the time of booking or contact us as soon as possible so we can communicate your requirements to the provider.

What currency are charges in? Charges are displayed in the currency shown at checkout. Your bank may apply conversion fees for foreign currency transactions.

© 2026 Ublong Travel (유블롱여행사). All rights reserved.